Frequently Asked Questions
Everything you need to know about your favorite Japanese snacks and groceries.
What is the difference between Bokksu Market and Bokksu Subscription?
Bokksu Market allows you to shop for individual Japanese groceries, snacks, and home goods at your convenience, whereas the Bokksu Subscription is a monthly curated box of themed snacks and tea.
How long does shipping take for my order?
Most orders are processed within 1-3 business days. Domestic shipping within the US typically takes 3-7 business days, while international shipping times vary by destination.
Are your food products authentic and imported from Japan?
Yes, we source our products directly from traditional makers and established brands across Japan to ensure you receive authentic flavors and high-quality ingredients.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 14 days for a resolution.
Do you offer options for specific dietary restrictions?
We provide detailed ingredient lists and allergen information on our product pages. You can also use our website filters to find vegetarian, vegan, or gluten-free options.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.