Returns & Exchanges
Due to the perishable nature of our products, Bokksu Market generally cannot accept returns on food items; however, we are committed to your satisfaction and will resolve any issues regarding damaged or incorrect orders.
Inspect Your Order
Upon arrival, please carefully check your package for any signs of damage, missing items, or quality concerns within 7 days of delivery.
Contact Support
If there is an issue, email our support team with your order number and clear photos of the damaged product or incorrect item received.
Resolution Review
Our team will review your claim within 48 hours to determine eligibility for a replacement, store credit, or a refund to your original payment method.
Final Processing
Once approved, refunds typically appear in your account within 5-10 business days, and any approved replacements will be shipped at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing